DR. PARDEEP BAWA SHARMA. RELATIONSHIP AMONG CUSTOMER SATISFACTION (CARRYOVER), SERVICE QUALITY AND CUSTOMER LOYALTY: AN ANALYSIS THROUGH HIERARCHICAL LINEAR MODELLING. PalArch’s Journal of Archaeology of Egypt / Egyptology, [S. l.], v. 17, n. 6, p. 5978–5989, 2020. Disponível em: https://www.archives.palarch.nl/index.php/jae/article/view/1874. Acesso em: 13 may. 2026.