MARIANA RACHMAWATI; ELI HANDAYANI; YENI KUSWANTO; MOHD HAIZAM SAUD. THE EFFECT OF SERVICE QUALITY, CONSUMER RELATIONS MANAGEMENT ON CUSTOMER SATISFACTION AND IMPLICATIONS FOR CUSTOMER LOYALTY: A STUDY OF IBIS PASTEUR BANDUNG HOTEL. PalArch’s Journal of Archaeology of Egypt / Egyptology, [S. l.], v. 17, n. 4, p. 3010-3025, 2020. Disponível em: https://www.archives.palarch.nl/index.php/jae/article/view/3911. Acesso em: 29 apr. 2024.