Amjad Ali, Zubair Khan, Saiqa Anwaar, Arshia Ishaq, and Mamona Sadaf, “THE EFFECT OF ORGANIZATIONAL EMPOWERMENT ON CUSTOMER-ORIENTED BEHAVIOR: A CASE OF HOTEL INDUSTRY IN PAKISTAN”, J Arch.Egyptol, vol. 18, no. 08, pp. 3530-3549, Aug. 2021.