Sameer Mankame, and Kishor Vinayak Mhaske. “"ANALYSING THE ROLE OF STANDARD SERVICE QUALITY IN FRONT OFFICE OF FIVE STAR HOTELS"”. PalArch’s Journal of Archaeology of Egypt / Egyptology, vol. 18, no. 10, Sept. 2021, pp. 1004-11, https://www.archives.palarch.nl/index.php/jae/article/view/9946.