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Mariana Rachmawati, Eli Handayani, Yeni Kuswanto, Mohd Haizam Saud. THE EFFECT OF SERVICE QUALITY, CONSUMER RELATIONS MANAGEMENT ON CUSTOMER SATISFACTION AND IMPLICATIONS FOR CUSTOMER LOYALTY: A STUDY OF IBIS PASTEUR BANDUNG HOTEL. J Arch.Egyptol [Internet]. 2020Dec.20 [cited 2024Apr.29];17(4):3010-25. Available from: https://www.archives.palarch.nl/index.php/jae/article/view/3911