PUBLIC SERVICE MOTIVATION AS A MODERATOR OF THE RELATIONSHIP BETWEEN CIVIL SERVANTS' WORK SATISFACTION AND THEIR WORK PERFORMANCE - A PRELIMINARY STUDY IN VIETNAM

Abstract

The working environment in the public sector in Vietnam attracts a large number of applicants every year. Vietnam is currently among the countries in the world with the highest proportion of civil servants to the population. The Vietnamese government is now enacting a policy reducing the number of people working in this field. There are presently few studies on public service motivation in Vietnam. The purpose of this study is to fill a theoretical gap and give further evidence on the relationship between public service motivation, civil servants' work enjoyment, and their task performance in the Vietnamese public sector. In particular, it also examines the moderating role of public service motivation in the relationship between their work enjoyment and task performance in the public sector in Vietnam. It is carried out through a cross-sectional survey using a purposeful sampling technique (n=200). The authors used multivariate linear and moderator regression approaches to prove the hypotheses. R is a programming language used to analyze research data. Its research findings indicate that public service motivation has a positive and significant impact on Vietnamese civil servants' work enjoyment. Their enthusiasm at work has a considerable and favorable effect on their task performance. Public service motivation, in particular, is thought to be a modulator of the link between work enjoyment and task performance.