THE IMPACT OF THE TRANSFORMATIONAL LEADERSHIP CLIMATE ON EMPLOYEE JOB SATISFACTION DURING THE COVID-19 PANDEMIC IN THE INDONESIAN BANKING INDUSTRY

Abstract

The Covid-19 pandemic has a negative impact on the global economy. Where almost all business sectors are  affected, due to the economic domino effect that occurs. One type of industry that has been severely influenced by Covid-19 is banking industry, as the result of the economic downturn and changes in customer transaction preferences.. Therefore companies must implement an integrated strategy to improve digital performance and hence increase the company's sustainability. In this critical phase, companies need commitment, engagement, and support from their leaders and employee. Leaders should act and energize in same pages and attitudes, i.e transformational leadership styles, in order to maintain overall process runs smoothly. Company also should maintain employee’ job satisfaction in order to obtain full employee’ cooperation and ensure best service delivered. The findings show that the transformational leadership climate experienced by workers during the acceleration of Digital Transformation due to Covid-19 Pandemic, has a positive significant effect on job satisfaction. This is a preliminary research that has limitations, including the number of samples and types of banking companies studied. The practical implication of this research is to raise awareness, to prioritize human resource practices that support job satisfaction so that the digital transformation process can run smoothly