DEGREE AND TYPES OF CLINICAL LEADERSHIP BEHAVIORS AMONG MANAGEMENT AT JORDANIAN EDUCATIONAL HOSPITALS
Background: Effective managerial skills and attributes stand at the apex of any organizational operation. Skillful managerial competencies are even weightier in the profit-oriented business organizations whose main focus is on operation turnover and clients’ satisfaction. Nevertheless, the healthcare sector, like the other business organizations, have presently focused on revenue generation, and clients’ satisfaction comes as an inevitable add-on. The case is notable in Jordan. However, as researchers concentrate on exploring and understanding productive management features in business sectors, little investigations have been done in healthcare. Yet, the vital nature of the healthcare services in hospitals should have better leadership and supervision for the corresponding health care service delivery.
Aim: Based on the above exposition, there became a clear and urgent need to study the nature of clinical leadership exhibited in the Jordanian healthcare systems. Hence, this study sought to determine the type and level of leadership behaviors among the clinical leaders, and their impactful factors as perceived by the healthcare leaders at the Education hospitals in Jordan.
Methods: To understand the various leadership behaviors among healthcare management, a quantitative descriptive study was conducted by surveying 110 departmental leaders and the directors of education within the selected Education Hospitals in Jordan. The samples were randomly selected based on probabilistic concepts. Accordingly, the survey was conducted in two hospitals; King Abdullah University Hospital and Jordan University Hospital in Jordan. Thereafter, the collected data using the surveys were analyzed using the multiple variance analysis (MANOVA) of Hotelling’s test and the descriptive statistics of SPSS, version 22.
Results: Based on the statistical analysis, this study observed that leadership behaviour in Jordanian educational hospitals is moderate (Mdn=2.35, SD=0.55). It was also observed that integration in clinical leadership (mean=3.36, SD=1.34), empathy in clinical leadership (mean=2.47, SD=.58) and innovation (mean=2.41, SD=1.32) were the leading leadership behaviors among the hospital managers. Moreover, MANOVA analysis showed that gender (p=.044) and age (p<.001) of the healthcare leaders have a statistically significant impact on the degree of clinical leadership (95% CI).
Conclusion: The clinical leadership in Jordan Educational hospitals is predominantly characterized by integration, empathy, and innovation. Moreover, the proficiency of clinical healthcare leadership and managerial skills within Jordan Educational Hospitals seem to fluctuate with the leaders’ age and gender.
Recommendation: The clinical leaders at the various Jordanian educational hospitals need to seek ways of improving their clinical leadership skills, especially those that relate to the management of staff and the work environment.