PUBLIC TRUSTWHAT, WHY AND HOW TO APPLY IT IN CREATING EXCELLENT SERVICE

Abstract

This research article on public trust is based on the contents of the Professor Inauguration Scientific Oration at the InstitutPemerintahan Dalam Negeri (IPDN). Public trust is an important and interesting keyword to talk about to create excellent service. This study uses a normative research method which is carried out by reviewing the contents of relevant references while exploring relevant data, information, and knowledge as answers to questions about what, why, where, when, who, and how (5W1H) application of public trust in realizing the task, functions, and roles of institutions or organizations providing public services. Public trust is a necessity, as a keyword and key success factor for realizing good, accountable, and acceptable governance. Public trust is seen as a powerful panacea when the central and local governments expect all implemented policies to be successful or excellent.