MEASURING THE RELATIONSHIP BETWEEN SATISFACTION WITH IN-SERVICE ELECTRONIC TRAINING COURSES AND EMPLOYEE’S PRODUCTIVITY FROM THE VIEW POINT OF EMPLOYEES: A CASE STUDY IN BIRJAND UNIVERSITY OF MEDICAL SCIENCES

Abstract

Introduction: Today’s, the E-learning has become more popular in recent years to solve the problems of traditional training. The in-service training can be effective for employees of any organization to obtain experience, improve the performance, and increase their ability level. This paper aims to investigate the satisfaction of employees of Birjand University of Medical Sciences with E-learning courses and its role to improve their performances.

Methods: In this cross-sectional study, 318 employees of Birjand University of Medical Sciences were randomly chosen in 2017. To accomplish the aforementioned aim, the Hersey and Blanchard and Goldsmith questionnaire as well as the Harritson questionnaire of employee satisfaction are utilized to collect the required data. Then, data are analyzed using SPSS V.22 statistical software, the descriptive statistics (mean and standard deviation), and inferential statistics (Spearman, Kruskal-Wallis, and Mann-Whitney).

Results: The mean age and work experience of the participants are 34.69±7.89 and 10.04± 7.97 years, respectively. The mean scores of satisfaction and productivity are 66.89±12.68 and 53.91±12.16, respectively. Moreover, a positive and significant correlation is observed between satisfaction and productivity (p<0.05). Furthermore, the mean score of satisfaction decreased significantly by increasing education (p=0.04). However, there is no significant relationship between satisfaction with gender, occupation, and type of employment.

Conclusion: According to the obtained results, those employees who are more satisfied with E-learning courses had higher productivity. Thus, it is critical to pay attention to the quality of the trainings for similar issues more and more in the specialized areas of the employees.