ANALYSIS OF INDICATORS FOR THE IMPROVEMENT OF VIRTUAL EDUCATION THROUGH BUSINESS INTELLIGENCE TECHNIQUES: CASE FOR HIGHER EDUCATION

Abstract

The global problems because of Covid-19 led Higher Education Institutions to rethink and improve their teaching processes through Virtual Education. Higher Education Institutions do not have implemented technological tools that allow them, accurately, to carry out improvement processes that are reflected in Quality Indicators in Training. Business Intelligence enables data analysis, supporting strategic decision-making regarding Investments and plans to be carried out in training processes. In this article, through a data modeling using Business Intelligence, variables that influence the improvement of the quality of Virtual Education are determined. The results show that investing or carrying out Work Plans with Teachers participating in Innovation Projects based on the use of ICT, good practices and problem solving through ICT, and the development of support materials, among others, from the Teacher's perspective, indicators of the development of Virtual Education improve.