FACTORS AFFECTING QUALITY COMMITMENT OF STATE CIVIL APPARATUS IN HUMAN RESOURCES DEVELOPMENT AGENCY, MINISTRY OF HOME AFFAIRS, INDONESIA
The State Civil Apparatus (SCA) already has standards concerning principles, basic values, code of ethics, code of conduct, functions, duties, and roles. Real condition is still far from that standard. Addressing this gap requires quality commitment from SCA. The SCA of Human Resources Development Agency of the Ministry of Home Affairs face with the problem of inefficiency, ineffectiveness, and low creativity, innovation, and quality orientation. The purpose of this study is to identify the factors that influence the quality commitment of SCA from Human Resources Development Agency (HRDA) of Ministry of Home Affairs. Based on the literature review, three factors were found, namely training and development, work awareness, and praiseworthy behaviour. The method used is a questionnaire survey design involving 196 samples of SCA HRDA Ministry of Home Affairs. Smart-PLS is used to test the hypothesis as well as the validity and reliability of the instrument. The results show that work awareness has the highest positive and significant direct effect on quality commitment, while training and development has no effect on quality commitment. This study has contributed to the existing literature where training and development have no effect on quality commitment. This is different from various previous studies. Suggestions for the human resource development agency is to evaluate the implementation of training and development that has been carried out so far.